Return & Refund Policy | YesGleam
We want you to feel confident ordering from YesGleam. Please review our return and refund terms below before placing your order.
30-Day Return Window
We accept returns within 30 days of delivery for unused, unworn items in their original condition and packaging.
Non-Returnable Items
- Custom, engraved, or personalized jewelry
- Items that have been worn, damaged, altered, or washed
- Items missing original packaging or accessories
- Final sale items, if marked as final sale
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue quickly.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees, if any, are not refundable unless required by law.
How to Start a Return
Contact us at support@yesgleam.com with your order number and the reason for your return. Please do not send items back before contacting us.